Partnering with Rise Energy: FAQs

Yes, you can have multiple users under a single business account. To manage users:

1. Log into the Rise Energy online ordering portal
2. Navigate to "Admin" → "Manage Users"
3. Add new users and set their account permissions

To reset your password:

1. Log in to the Rise Energy online ordering portal
2. Navigate to "Admin" → "Update Password"
3. Follow the provided instructions

To update your account details:

1. Log in to the Rise Energy online ordering portal
2. Navigate to "Admin" → "Edit Account"
3. Update your company information, contact details, and addresses as needed

Setting up a business account requires:

• Reviewing our Terms and Conditions
• Completing the Account Application
• Submitting the Credit Account Application

The application process includes reference checks and verification steps. Specific documentation requirements are outlined during the application process.

To create an account:

1. Contact our team at info@riseenergy.co.nz or 0800 747 347
2. Discuss your business needs and solar technology requirements
3. Complete the account setup process, including necessary documentation

Yes, minimum order quantities apply based on product type, pack size, and order value. Check the product details in our online ordering portal for specific requirements.

When a product is out of stock:

• Contact us at info@riseenergy.co.nz for updates on expected stock arrivals
• Request a back order to secure stock upon arrival
• Back orders receive priority shipping when inventory becomes available

Yes. Once your order is processed, you'll receive a tracking number to monitor your shipment's progress through our shipping partner's tracking system. For assistance with tracking, contact us at info@riseenergy.co.nz.

Yes, order modifications are possible if requested promptly:

• Contact us immediately at info@riseenergy.co.nz
• Changes are subject to order processing status
• Early notification increases the likelihood of successful modifications

Orders can be placed through:

• Our online ordering portal
• Email to info@riseenergy.co.nz

To access your invoices:

1. Log in to the Rise Energy online ordering portal
2. Select "Admin" → "Invoices"
3. View, print, or download your open and closed invoices

Yes, we offer bulk order discounts on many products:

• Consult our Price Book for bulk purchase rates
• Discounts are displayed in the online ordering portal when adding products
• Contact our customer service team for specific bulk order inquiries

Yes, to establish a credit account:

1. Complete the Rise Energy Credit Account Application
2. Submit to standard credit reference checks
3. Initial orders operate on a cash basis
4. Accept our terms and conditions of supply and credit

Payment terms:

• Credit Accounts: Payment due on the 20th of the month following invoice date
• Cash Payments: Payment required upon receipt of invoice

We accept:

• Direct Debit (for credit account holders)
• Cash payments for upfront orders

To report damaged items:

1. Contact us at info@riseenergy.co.nz
2. Provide details of the damage
3. Follow our team's guidance for returns and replacement

Our return policy covers:

• Items within manufacturer's warranty terms
• Damaged or faulty products

Contact info@riseenergy.co.nz to initiate a return.

Contact us at info@riseenergy.co.nz to discuss expedited shipping options. While we cannot guarantee faster delivery for all situations, we'll explore available options based on your location and requirements.

Delivery timeframes:

• Orders typically ship from our Auckland warehouse within 1-2 days
• Delivery takes 2-5 days depending on location
• Contact info@riseenergy.co.nz for specific delivery estimates

Our shipping process:

• Orders prepared for dispatch within 1-2 days
• Delivery times vary based on order fulfillment and location
• Standard delivery window: 2-5 days

‍

Contact us via email at info@riseenergy.co.nz or phone 0800 747 347 to initiate a warranty claim. Our team will guide you through the manufacturer-specific process.

Our products are backed by manufacturer warranties covering product integrity and performance. Warranty terms and coverage periods vary by manufacturer and product type. Contact us for specific warranty details for your products of interest.

We partner with leading global solar technology and component manufacturers. Visit our website's "Our Partners" section for more information about our suppliers.

Access product specifications and datasheets:

• Through our online ordering portal
• Via the Rise Energy Price Book
• By requesting from our customer service team

Installation and maintenance resources:

• Manufacturer manuals included with products
• Online access through manufacturer websites
• Available upon request from our support team

Contact us at 0800 747 347 for guided troubleshooting assistance. Our technical team will help identify and resolve product issues.

Technical support materials are available:

• Through the product pages in our online ordering portal
• Including documentation, specifications, and technical guides
• Additional materials available through our support team

Contact our technical support team at 0800 747 347 for assistance with any technical inquiries.

Direct media inquiries to info@riseenergy.co.nz.

Stay informed through:

• Our website's "News & Insights" section featuring industry trends and updates
• Expert analysis of market developments and technology innovations
• Direct contact with our team for specific industry information

View our current partners and suppliers in the "Our Partners" section of our website. We continuously expand our network to provide comprehensive solar technology solutions.